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Small Business Snippets

Dec 19, 2018

Anna chats to Matt Connelly, founder of I Hate Ironing, a digital laundry and dry cleaning service.

He tells the story of finding the ideal head of customer care in Helen, a former colleague. He also recounts what two seasoned dry cleaners taught him about truly connecting with customers.

Check out for articles on hiring your first employee and boosting staff retention.

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