Dec 19, 2018
Anna chats to Matt Connelly, founder of I Hate Ironing, a digital laundry and dry cleaning service.
He tells the story of finding the ideal head of customer care in Helen, a former colleague. He also recounts what two seasoned dry cleaners taught him about truly connecting with customers.
Check out SmallBusiness.co.uk for articles on hiring your first employee and boosting staff retention.